Grievance Redressal Mechanism (GRM)

If you are facing any problem regarding services, please drop a mail to our Supporting Officer

phase 1

Phase 1

All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID –info@fundtrackresearch.in To ensure timely recording and recognition of the grievance, the respective executive shall revert within 7 working days w.r.t redressal of such complaint.

phase 1

Phase 2

In case the client will not satisfied with the response, the complaint can be escalated to sewarikshubham25@gmail.com they will ensure best possible redressal within a time frame of 15 working days.

phase 1

Phase 3

  • In case the client is not satisfied with our response they can lodge grievance with SEBI at "https://scores.sebi.gov.in/ or may also write to the office of SEBI.
  • After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
  • For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://smartodr.in/login.
  • Details of Compliance Officer:

    • Name: Mr Shubham Sewarik

    Contact No.:  +91-7566655478

    Email:   sewarikshubham25@gmail.com


Details of designation Contact Person Name Address where the physical address location Contact No. Email-ID Working hours when complainant can call
Customer Care Mr.Shubham Sewarik Flat No 205, 14 1 North Harsiddhi, INDORE, MADHYA PRADESH, 452001 +917566655478 sewarikshubham25@gmail.com Mon-Sat 09 AM – 06 PM
Head of Customer Care Mr.Shubham Sewarik Flat No 205, 14 1 North Harsiddhi, INDORE, MADHYA PRADESH, 452001 +917566655478 sewarikshubham25@gmail.com Mon-Sat 09 AM – 06 PM
Compliance Officer Mr. Shubham Sewarik Flat No 205, 14 1 North Harsiddhi, INDORE, MADHYA PRADESH, 452001 +917566655478 sewarikshubham25@gmail.com Mon-Sat 09 AM – 06 PM
Principal Officer - Flat No 205, 14 1 North Harsiddhi, INDORE, MADHYA PRADESH, 452001 +917566655478 sewarikshubham25@gmail.com Mon-Sat 09 AM – 06 PM

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: -
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=202412 09-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal:  scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal:  smartodr.in.